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Cookies Policy

  1. Home
  2. Cookies Policy

I. Information about Cookies

In accordance with Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, General Data Protection Regulation (GDPR), and Organic Law 3/2018 of December 5 on Data Protection and Guarantee of Digital Rights (LOPDGDD), it is mandatory to obtain the user’s explicit consent for all websites that use non-essential cookies before the user browses them.

II. What are Cookies?

Cookies and other similar technologies such as local shared objects, flash cookies, or pixels are tools used by web servers to store and retrieve information about their visitors, as well as to ensure the proper functioning of the site.

By using these devices, the web server can remember certain information about the user, such as their preferences for viewing pages on that server, username and password, products of interest, etc.

III. Cookies affected by regulations and exempt cookies

According to the EU directive, cookies that require informed user consent are analytics cookies and advertising/affiliate cookies, while technical cookies and those necessary for the operation of the website or the provision of services explicitly requested by the user are exempt.

TYPES OF COOKIES

I. According to their purpose

  • Technical and functional cookies: allow the user to browse a website, platform, or application and use the different options or services available.
  • Analytics cookies: allow tracking and analysis of user behavior on websites. The information collected is used to measure activity and create browsing profiles in order to improve services.
  • Advertising cookies: enable effective management of advertising spaces based on content or frequency of ads.
  • Behavioral advertising cookies: collect information about personal preferences to manage advertising spaces effectively.
  • Social cookies: set by social media platforms to share content and track user activity online.
  • Affiliate cookies: track visits from other websites with which there is an affiliate agreement.
  • Security cookies: store encrypted information to protect it from third-party attacks.

II. According to ownership

  • First-party cookies: sent from a device or domain managed by the website owner.
  • Third-party cookies: sent from a domain not managed by the website owner but by another entity that processes the data.

III. According to storage duration

  • Session cookies: collect and store data while the user accesses a website.
  • Persistent cookies: data is stored for a defined period, which can range from minutes to years.

PROCESSING OF PERSONAL DATA

The Royal Palace Store managed by Palacios y Museos, S.L.U. is the Data Controller of the personal data of the Data Subject and informs that this data will be processed in accordance with Regulation (EU) 2016/679 (GDPR). The following information is provided:

  • Purpose of processing: as specified in the section on cookies used on this website.
  • Legal basis for processing: except where necessary for browsing, based on the data subject’s consent (Art. 6.1 GDPR).
  • Data retention criteria: as specified in the cookies section of the website.
  • Data disclosure: data will not be shared with third parties, except for third-party cookies or legal obligation.

Rights of the data subject:

  • Withdraw consent at any time.
  • Right of access, rectification, portability, and erasure of data, and restriction or objection to its processing.
  • Right to lodge a complaint with the Supervisory Authority (www.aepd.es) if processing does not comply with regulations.

Contact details to exercise rights:

Owner
The owner of this website is Palacios y Museos, S.L.U.
Tax ID (C.I.F.): B85810331
Registered in the Madrid Mercantile Registry, Volume 26,880, Book 203 of Section 8 of Companies, Sheet No. M-484436.

Address
Calle de Bailén s/n, 28013 Madrid, Spain

Contact email
online.tiendapalacioreal@palaciosymuseos.com

Cookies used on this site


Name Type Purpose Duration Provider
_shopify_s Analytics / Session Identifies unique sessions for internal analysis of site usage 30 minutes Shopify
_shopify_y Analytics Records unique user identifiers for statistical analysis 1 year Shopify
_shopify_analytics Analytics / Technical Collects information about site performance and usage 1 year Shopify
_shopify_essential Technical Essential cookie for proper site operation (session, cart, etc.) 1 year Shopify
cart_currency Technical Stores the currency selected by the user in the cart 2 weeks Shopify
cookie_consent Preference Stores the user's consent regarding cookie use 1 year First-party
keep_alive Technical / Session Keeps the session active during browsing Session Shopify
localization Preference Determines the visitor's language or region to display appropriate content 1 year Shopify


Browser Link to official guide
Chrome http://support.google.com/chrome/answer/95647?hl=en
Edge https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge
Internet Explorer https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
Firefox https://www.mozilla.org/en-US/privacy/websites/#cookies
Safari https://support.apple.com/en-us/guide/safari/sfri11471/mac
Opera https://help.opera.com/en/latest/security-and-privacy/#clearBrowsingData

Terms & Conditions

Welcome to the Madrid Royal Palace Shop . By accessing and using our website https://tienda.museoreinasofia.es/ and making a purchase, you agree to comply with the following Terms and Conditions. We recommend that you read them carefully before placing an order.

1. General Information

  • This website is managed by Palacios y Museos , with registered address at C/ Raimundo Fernández Villaverde, 61 7D 28003 Madrid .
  • If you have any questions, you can contact us at info@palaciosymuseos.com .

2. Use of the Website

  • Access to our online store is free and open, although the use of certain services may require registration.
  • The client agrees to make proper use of the website and not to engage in illegal or fraudulent activities.

3. Purchase Process

  • To make a purchase, you must select the products, add them to the cart, and complete the payment process.
  • Upon confirming your order, you will receive an email with the purchase confirmation and shipping details.
  • We reserve the right to cancel orders in case of errors in published prices, lack of stock, or misuse of the platform.

4. Prices and Payments

  • All prices will be billed in Euros (€) even if the contents of your shopping cart are displayed in your local currency. Payment will be processed in Euros at the most up-to-date exchange rate and includes VAT (where applicable according to current regulations).
  • Accepted payment methods will be indicated during the purchase process .
  • For shipments outside the European Union, tariffs, taxes and customs fees will be the responsibility of the customer.

5. Shipping and Delivery

  • Shipping scope: We ship nationally and internationally.
  • Delivery times: Delivery times may vary depending on the destination. Once your order is confirmed, you will receive an email with tracking information.
  • Shipping costs : Shipping costs will be calculated and displayed before you complete your purchase.

Shipments outside the European Union

  • Orders shipped to countries outside the European Union may be subject to tariffs, taxes and customs fees in the destination country.
  • These amounts are not included in the product price or the shipping costs indicated in the store.
  • Any additional charges arising from customs procedures will be borne by the buyer/customer , who will be responsible for paying them to the relevant authorities.
  • We are not responsible for delays caused by customs clearance processes.

6. Returns and Right of Withdrawal

  • The customer has 30 calendar days from receipt of the order to request a return, except for personalized products or products that are not allowed for hygiene reasons (e.g., jewelry, underwear, etc.).
  • Products must be returned in perfect condition, unused and in their original packaging.
  • Return shipping costs will be borne by the customer, except in cases of error or factory defect.
  • Once the return is received , the amount will be refunded using the same payment method used.

7. Warranty

  • All our products come with a 2-year legal guarantee against manufacturing defects.
  • The warranty does not cover damage caused by misuse, normal wear and tear, or improper handling.

8. Responsibility

  • We are not responsible for damages resulting from the misuse of products purchased in the store.
  • We reserve the right to modify the Terms and Conditions at any time, without prejudice to the rights acquired by the customer.

9. Data Protection

  • The personal information provided will be treated in accordance with our Privacy Policy , available on the website.
  • The client guarantees that the data provided is truthful and undertakes to keep it updated.

10. Applicable Legislation

  • These Terms and Conditions are governed by current Spanish and European legislation.
  • In case of conflict, the parties will submit to the courts and tribunals of Madrid, Spain , unless otherwise provided by consumer protection regulations.