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Privacy Policy

  1. Home
  2. Privacy Policy

At La Tienda del Palacio Real de Madrid, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you access our online store, created through the Shopify platform.

In compliance with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), you are informed of the following:

PERSONAL DATA PROTECTION

I. About this Privacy Policy

This Policy provides essential information regarding how Palacios y Museos uses your personal data. From time to time, we may develop new services or offer additional services. If the introduction of these new or additional services results in any change to how we collect or process your personal data, we will provide you with further information and any additional terms or policies.

Unless otherwise stated, when these new or additional services are introduced, they will be subject to this Policy.

The purpose of this Policy is to:

  1. Ensure that you understand what personal data we collect about you, why we collect it, and with whom we share it.
  2. Explain how we use the personal data you share with us to provide you with a great experience when shopping on our website.
  3. Explain your rights and choices regarding the personal data we collect and process about you and how we will protect your privacy.

II. Your rights and preferences: Providing choice and control

The General Data Protection Regulation (GDPR) grants individuals certain rights regarding their personal data. These rights include:

  • Right of access: the right to be informed and request access to the personal data we process about you.
  • Right to rectification: the right to request correction or updating of inaccurate or incomplete personal data.
  • Right to erasure: the right to request deletion of your personal data.
  • Right to restriction: the right to request temporary or permanent restriction of the processing of your personal data.
  • Right to object:
    • the right to object at any time to the processing of your personal data based on your particular situation;
    • the right to object to your personal data being processed for direct marketing purposes.
  • Right to data portability: the right to request a copy of your personal data in electronic format and to transmit that data for use in a third-party service.

To help you exercise these rights and manage your preferences regarding how your data is used, you may contact us at:
C/ Raimundo Fernández Villaverde, 61 7D, 28003 Madrid
Email: online.tiendapalacioreal@palaciosymuseos.com

III. How do we collect your personal data?

We collect your personal data in the following ways:

  1. When registering on our website:
    When you register, we collect certain personal data so you can make purchases, such as your email address, date of birth, gender, and country.
  2. Through purchases on the website:
    When you make a purchase, we collect personal data such as email, name, and ID number in order to process billing.

IV. What personal data do we collect?

The personal data we collect during registration includes:
NAME, ADDRESS, TAX IDENTIFICATION NUMBER, AND EMAIL

V. What do we use your personal data for?

The personal data collected during registration is used to send you advertising related to our products and services through any channel (postal mail, email, or phone) and to invite you to events organized by the company.

We also process the information you provide to deliver the requested service and, if you make a purchase, to issue invoices.

VI. Data retention and deletion

The data provided will be kept for as long as the business relationship is maintained or for the years necessary to comply with legal obligations. Data will not be shared with third parties except where there is a legal obligation.

You have the right to obtain confirmation as to whether PALACIOS Y MUSEOS S.L.U. is processing your personal data. You therefore have the right to access your personal data, rectify inaccurate data, or request its deletion when it is no longer necessary.

VII. Protecting your personal data

We are committed to protecting our users’ personal data. We implement appropriate technical and organizational measures to safeguard the security of your personal data. However, please note that no system is completely secure.

Your password protects your user account, so we recommend using a strong and unique password, limiting access to your computer and browser, and logging out after using the service.

VIII. How to contact us

Thank you for reading our Privacy Policy. If you have any questions, please contact our data protection officer at:

La Tienda del Palacio Real de Madrid – Palacios y Museos S.L.U.
C/ Raimundo Fernández Villaverde, 61 7D
28003 Madrid

OWNER

The owner of this website is Palacios y Museos, S.L.U.
Tax ID (CIF): B85810331
Registered in the Madrid Commercial Registry, Volume 26,880, Book 203 of Section 8 of Companies, Sheet No. M-484436.
Address: C/ Raimundo Fernández Villaverde, 61, 7th Floor Right, 28003 Madrid
Contact email: info@palaciosymuseos.com

RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, AND OBJECTION

You are informed that you may exercise your rights of access, objection, rectification, and cancellation by sending written notice to the legally responsible party of the database. This notice must include a copy of a valid identification document.

You may contact us by email at online.tiendapalacioreal@palaciosymuseos.com or by post at:

LA TIENDA DEL PALACIO REAL DE MADRID – Palacios y Museos S.L.U.
Raimundo Fernández Villaverde, 61, 7th Floor Right
28003 Madrid
Spain

COLLECTION OF STATISTICAL DATA

The collection and processing of personal data is intended solely to respond to and manage requests made by the User through the website www.palaciosymuseos.com, as well as to send information, through standard and electronic channels, about activities, products, and services of La Tienda del Reina.

Specifically, this purpose may include:

  • Managing the contractual relationship and ensuring compliance with the General Terms and Conditions of Purchase accepted by the User when using www.tiendapalacioreal.es
  • Responding to requests, queries, or suggestions made by the User
  • Managing advertising preferences
  • Complying with legal obligations

LINK DISCLAIMER POLICY

Palacios y Museos S.L.U. is not responsible for the content of other websites that users may access through links on this website. It does not monitor or exercise control over such content and does not guarantee the technical availability, accuracy, reliability, validity, or legality of external sites.

The company declares that it has taken all necessary technical measures to prevent damage to users. However, it assumes no responsibility for any damage to the user’s computer resulting from internet browsing.

USE OF THIS WEBSITE

This website must be used lawfully and appropriately. Users may not perform actions that could damage the website, its content, or its configuration, nor interfere with access for other users.

INTELLECTUAL AND INDUSTRIAL PROPERTY

Palacios y Museos holds the intellectual and industrial property rights to texts, images, databases, graphics, icons, designed products, and the layout and presentation of its pages, either as owner or authorized licensee.

Reproduction, distribution, or modification is prohibited without prior written authorization from the rightful owners. All rights reserved. In accordance with Intellectual Property Law, any reproduction, distribution, public communication, or use, in whole or in part, without express consent is strictly prohibited.

LEGAL ACTIONS

Palacios y Museos S.L.U. reserves the right to take legal action if it deems appropriate for improper use of its website or content, or for failure to comply with the terms outlined in this legal notice.

APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products through it shall be governed by the applicable legislation.

Terms & Conditions

Welcome to the Madrid Royal Palace Shop . By accessing and using our website https://tienda.museoreinasofia.es/ and making a purchase, you agree to comply with the following Terms and Conditions. We recommend that you read them carefully before placing an order.

1. General Information

  • This website is managed by Palacios y Museos , with registered address at C/ Raimundo Fernández Villaverde, 61 7D 28003 Madrid .
  • If you have any questions, you can contact us at info@palaciosymuseos.com .

2. Use of the Website

  • Access to our online store is free and open, although the use of certain services may require registration.
  • The client agrees to make proper use of the website and not to engage in illegal or fraudulent activities.

3. Purchase Process

  • To make a purchase, you must select the products, add them to the cart, and complete the payment process.
  • Upon confirming your order, you will receive an email with the purchase confirmation and shipping details.
  • We reserve the right to cancel orders in case of errors in published prices, lack of stock, or misuse of the platform.

4. Prices and Payments

  • All prices will be billed in Euros (€) even if the contents of your shopping cart are displayed in your local currency. Payment will be processed in Euros at the most up-to-date exchange rate and includes VAT (where applicable according to current regulations).
  • Accepted payment methods will be indicated during the purchase process .
  • For shipments outside the European Union, tariffs, taxes and customs fees will be the responsibility of the customer.

5. Shipping and Delivery

  • Shipping scope: We ship nationally and internationally.
  • Delivery times: Delivery times may vary depending on the destination. Once your order is confirmed, you will receive an email with tracking information.
  • Shipping costs : Shipping costs will be calculated and displayed before you complete your purchase.

Shipments outside the European Union

  • Orders shipped to countries outside the European Union may be subject to tariffs, taxes and customs fees in the destination country.
  • These amounts are not included in the product price or the shipping costs indicated in the store.
  • Any additional charges arising from customs procedures will be borne by the buyer/customer , who will be responsible for paying them to the relevant authorities.
  • We are not responsible for delays caused by customs clearance processes.

6. Returns and Right of Withdrawal

  • The customer has 30 calendar days from receipt of the order to request a return, except for personalized products or products that are not allowed for hygiene reasons (e.g., jewelry, underwear, etc.).
  • Products must be returned in perfect condition, unused and in their original packaging.
  • Return shipping costs will be borne by the customer, except in cases of error or factory defect.
  • Once the return is received , the amount will be refunded using the same payment method used.

7. Warranty

  • All our products come with a 2-year legal guarantee against manufacturing defects.
  • The warranty does not cover damage caused by misuse, normal wear and tear, or improper handling.

8. Responsibility

  • We are not responsible for damages resulting from the misuse of products purchased in the store.
  • We reserve the right to modify the Terms and Conditions at any time, without prejudice to the rights acquired by the customer.

9. Data Protection

  • The personal information provided will be treated in accordance with our Privacy Policy , available on the website.
  • The client guarantees that the data provided is truthful and undertakes to keep it updated.

10. Applicable Legislation

  • These Terms and Conditions are governed by current Spanish and European legislation.
  • In case of conflict, the parties will submit to the courts and tribunals of Madrid, Spain , unless otherwise provided by consumer protection regulations.